Delete your account in the app or on the web

Open the account deletion page. Sign in if prompted; the deletion form appears on that page.

The server deletes the sign-in account and memberships after verification without deleting the business or its customer passes. Business operation facts such as time and amount may remain in that business's audit history, but the deleted staff identifier is removed from them.

For an owner, the confirmation screen lists every owned business separately with its customer and team counts, and the server requires an exact acknowledgement of the current list. Deletion then includes those businesses and their dependent customers, passes, loyalty records, programme settings and business-owned files. The server blocks deletion while an external recurring subscription is active, customer prepaid value remains outstanding or a prepaid claim is pending. Renewal must be stopped and value fulfilled or refunded first.

• The protected database path first removes the authentication account, sessions, memberships, owned businesses and dependent database records.
• Business files and Google Wallet objects are never removed before that core deletion succeeds; afterward, a protected retryable cleanup job removes or expires them.
• Cleanup may be reported as pending after access has ended while the server continues scheduled external cleanup.
• Nuqtaty cannot remotely remove an Apple Wallet pass copy already stored on a customer's device. It may remain until the customer removes it or it expires, and it can no longer be updated through the deleted business account.
• De-identified business operation facts and legally required records may remain where necessary.
• A pseudonymous deletion receipt is retained to prove completion and prevent duplicate execution; it contains no name, email, IP address or user agent.
• Backup traces remain until scheduled backup expiry and are not returned to ordinary use after deletion.

The app does not show success merely because a request was sent. It reports success only after the server deletes the login and core database records and verifies the outcome. The app temporarily keeps a secure attempt identifier so a lost connection can retry the same operation without duplicating deletion. If core deletion fails, no success is shown and external file cleanup does not begin. Contact info@nuqtaty.com for help.